Member Support
Frequently Asked Questions Everything you need to know about training, PSI, AI film analysis, booking, tournaments, PBR rankings & the Road to Nationals, the league, BULLION coin, the Card Vault, and card security. Can't find your answer? Text us — fastest response.
Getting Started What is the Pickle Bullpen?
What's the difference between Free, VIP, ACE and GOAT?
Can I install the Bullpen as an app on my phone?
Player Skill Index (PSI) What is PSI and how is it calculated?
What are the divisions and their PSI windows?
What is the G.O.A.T. law?
How does my DUPR or VAIR set my Baseline?
How much can one match move my PSI?
How do tournament and league matches score?
How do Recreational (Creation) games affect PSI?
Does my AI video score affect my PSI?
How do I complete a drill? (AI-verified only)
How does the Drill Bonus work?
What is the AI Progression System?
What are the PSI levels and gem badges?
How do I add, update, or remove my DUPR/VAIR rating?
Why should I add my birth year?
What is the Bullpen Leaderboard and my ecosystem rank?
AI Video Analysis How does the AI video analysis work?
Does my video score affect my PSI?
How many analyses do I get and what do they cost?
What kind of video works best?
Can I share my film breakdown to the feed?
Booking Sessions & Coaching How do I book a drill session?
Why does my booking say 'Pending Approval'?
Can I pay for a session online?
How do I cancel a booking?
What is the Coaches Lounge?
I'm a coach — how do I set up my Coaches Lounge card?
Tournaments How do I register for a tournament?
I don't have a partner — can I still enter a doubles event?
What are Moneyball tournaments and prize pools?
What are coed events and team caps?
How do brackets and court assignments work?
How do I submit a match score?
Where can I see the tournament schedule?
Where can I see my (or another player's) tournament history?
Can I run my own tournament?
What happens when I win a tournament?
PBR Rankings & Road to Nationals How is PBR different from PSI?
What are the tournament levels?
How many points can I earn at each event?
Do I get points just for registering?
Are rankings separate by discipline and division?
What is PBR 52 vs PBR Race?
How do I qualify for the National Championship?
What is the Road to Nationals page?
What is the Ranking Coach?
What are achievement badges?
Where can I see a finished tournament's results and points?
What happens to my ranking when a new season starts?
BPL League What is the BPL and how do I join?
How are league standings scored?
BULLION Coin & Wallet What is BULLION coin (BLC)?
What's the difference between regular and bonus coins?
What is my wallet QR code for?
Why do I see a service fee at checkout?
Community & Messaging How does the Community feed work?
Can I post more than one photo?
How do direct messages work?
Can I share Bullpen content outside the app?
AI Sports Cards What is the AI Sports Card?
Can I mint a card of another player?
What are Level Cards and the RC badge?
What are the card rarity frames?
The Card Vault How do packs and rarity odds work?
Can I see what's in the pool before I rip?
What are Bullpen Exclusive cards?
What are Hot Cards and one-of-ones?
Do I earn anything when people collect MY card?
How does the marketplace work?
Can I gift or send a card to another player?
What are collection sets?
Card Security & Verification How are Bullpen cards protected against fakes?
How do I verify a card is genuine?
What is the card registry?
Someone sent me a card image — how do I know it's really theirs?
What's on the QR code in my Vault?
Merchants & Shops What is the Merchant Network?
How do I become a Card Merchant?
How do merchant redemptions work?
Account Views — Player, Director & Coach Can one account be a player, a Tournament Director, AND a coach?
What changes when I switch views?
Does switching views change what I'm allowed to do?
How do I become a Tournament Director or a Coach?
Payments, Store & Account What's the refund policy?
How do I update my profile info?
How do notifications and messages work?
Still have a question?
Texting gets the fastest response.